Return (Right of withdrawal)
The User, if he/she is a consumer, may exercise the right of withdrawal without any compensation being required, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the goods.
To exercise this right, the User may use the form below, indicating all their identification details, the subscribed service they wish to resolve and the subscription date. The communication must be made by letter, through the return of the purchased good, or by another suitable means that can be proved within the time limit defined above.
The consumer must, within 14 (fourteen) days from the date of the notice of withdrawal, return the goods to dynamicmarket in the proper condition for use.
Draft withdrawal form (you should only fill in and return this form if you want to withdraw from the contract)
– To [insert name, geographical address and, if applicable, telephone number and email address of the professional]:
– I/we hereby give notice (*) that I/we have terminated (*) my/our (*) contract of sale for the following goods/for the provision of the following service (*) – Ordered on (*)/received on (*) –
Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper). (*) Delete as appropriate.
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The package and the indicated documents must be sent free of charge to the following address:
Estrada Nova do Alquebre n186 // 4410-022 Serzedo V. N. Gaia
If the User opts for other forms of return, the respective shipping costs will be their responsibility.
Once the return has been received by dynamicmarket the User will be refunded the amount paid for the order (value of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, i.e. the refund will only be for the amount actually paid.
The refund will be made to the bank account indicated when the NIB information is provided. The refund will be made up to 14 days after receipt of the wish to withdraw and the return of the goods.
If any of the components of the item sold are missing, or if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the original shipping address.
Manufacturing defect
In the event of a “manufacturing defect”, i.e. when equipment malfunctions are detected which, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, together with a copy of the invoice and the completed “Equipment Exchange/Return Request” form, within a maximum of 30 consecutive days from the date of the invoice, to the following address:
Estrada Nova do Alquebre n186 // 4410-022 Serzedo V. N. Gaia
If the User opts for other forms of return, the respective shipping costs will be their responsibility.
In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, guarantee certificate, terminal and accessories) containing all the components that make it up, in excellent condition.
If any of the above elements are missing, or if any of the components are not in excellent condition, no exchange will be made and the product will be sent back to the User.
Guarantee
All the equipment available in the store is duly certified by the competent international bodies.
Equipment and accessories have a warranty period defined by the manufacturer, which under legal terms is a minimum of 2 (two) years. This period is considered to run from the date of the equipment’s invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice).
Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear and tear, improper installation, inclement weather, electrical discharges, negligence or accidents, mishandling, moisture/liquid infiltration, use of non-original accessories and technical interventions by unauthorized personnel are considered to be out of warranty.
If the equipment breaks down, and if it is covered by the warranty, the User can take it, and the respective proof of purchase and/or warranty, to one of the brand’s technical assistance centers.
Accessories covered by the warranty that break down must be sent with proof of purchase and/or warranty to the following address:
Estrada Nova do Alquebre n186 // 4410-022 Serzedo V. N. Gaia
If the User opts for other forms of return, the respective postage costs will be their responsibility. The User must always request the CTT receipt proving that the order was sent.
If the equipment breaks down and the breakdown is not covered by the warranty, the User may take the equipment and proof of purchase to one of the brand’s service centers.
Cancellation of orders
At the User’s request
The User may cancel their order by requesting it from dynamicmarket by calling the telephone number or e-mailing the order number, which will be accepted as long as the order has not yet been processed. Once processed, dynamicmarket will attempt to deliver the order, but the User has the option of not accepting it.
In order to cancel, the User must provide the following information to dynamicmarket:
- a) Order number
- b) VAT number with which you placed the order and delivery address
By decision of the dynamicmarket
dynamicmarket reserves the right not to process orders when it finds any inconsistency in the personal data submitted or observes misconduct on the part of the buyer. dynamicmarket reserves the right not to process any order or refund in the event of errors in the values and/or characteristics of the products, when these are due to technical problems or errors beyond the control of dynamicmarket.
